Meet María: The Generative AI-Powered Receptionist for Hospitals

Revolutionizing Customer Care in Hospital Groups: Meet María, Our AI Receptionist

Managing a hospital group not only relies on medical excellence but also on the quality of customer care. However, handling calls, coordinating appointments, and providing personalized service can be challenging, especially in high-demand organizations. This is where María comes in: our AI Receptionist, a technological solution that is transforming how hospital groups manage their interactions with patients.

Who Is María, the AI Receptionist?

María is a virtual assistant powered by artificial intelligence, specifically designed for hospital groups. This system automates repetitive and essential tasks such as:Scheduling and managing appointments:

• María checks availability, books appointments, and sends automatic reminders to patients.24/7 phone support: Answers calls, provides basic information, and directs inquiries to the appropriate departments.
• Appointment confirmation and reminders: Reduces no-shows by ensuring that patients remember their commitments.
• Personalized interactions: Uses patient history data to offer tailored services.
• Eliminating missed calls: María ensures that every call is answered, improving communication and patient satisfaction by guaranteeing constant contact with the hospital.

Why Choose MarIA?‍

Artificial intelligence not only improves operational efficiency but also enhances the patient experience. Here are some key benefits of our solution:Time-saving: By automating administrative tasks, staff can focus on higher-value activities such as medical care and direct patient service.

• Error reduction: The system verifies information and manages data in real time, minimizing human errors.
• Constant availability: María is always active, ensuring that no patient is left unattended, even outside working hours.
• Personalization: Integrated with systems like electronic medical records, María has access to each patient's history, allowing for personalized recommendations and more human service.
• Empathy and accuracy: María is not just a bot; she’s an empathetic receptionist who can record tasks in the hospital system for the doctor, check whether a medical test already has results available, and even interpret medical reports to provide relevant information to patients.

How Does MarIA Work?

María connects to your hospital group’s infrastructure, including your hospital information system and communication tools, to manage all interactions smoothly. For example:

• When a patient calls to book an appointment, María checks real-time availability and suggests convenient times.
• If a patient needs information about treatments or services, María provides automatic responses based on preconfigured protocols.
• María can check and notify whether medical test results are ready, giving peace of mind to the patient.
• In more complex cases, María transfers the inquiry to the appropriate staff, ensuring that attention is always effective.

Success Stories

Hospital groups that have implemented María have reported:

• 40% fewer appointment no-shows thanks to automatic reminders.
• 50% reduction in phone wait times, enhancing patient satisfaction.
• Increased revenue by capturing scheduling and follow-up opportunities that were previously lost.
• Elimination of missed calls, ensuring that every patient receives the attention they need at the right time.

Transform Your Hospital Group Today!

María is not just a technological tool—it’s a solution that revolutionizes how hospital groups operate, helping you provide exceptional care while optimizing resources.

Discover how María can benefit your hospital group. Contact us today and elevate your patient experience to the next level.

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